Not too long ago, Door Dash was accused of taking the full percentage of tips that dashers received when working for the service. The drivers were getting tipped, then Door Dash was taking that money and paying drivers their guaranteed base pay. So in turn, this just meant Door Dash was making money off of the drivers. Funny right, especially when that is not the purpose behind a tip.
With Door Dash realizing their faults in this, they decided to change the policy to ensure that their workers receive 100% of their tips. Not only did the company put this in the place but they also started two new incentive programs for drivers to make more money.
Chief Executive of Door Dash, Tony Xu, tweeted on the importance of the topic. According to the Huffington Post’s finds, Xu tweeted “But it’s clear from recent feedback that we didn’t strike the right balance. We thought we were doing the right thing by making Dashers whole when a customer left no tip. What we missed was some customers who *did* tip would feel like their tip did not matter.” Xu, discussing this controversial topic, was a great way to show how the company understands and listens to their clientele. It is always important for a company to be receptive and clear, which is exactly what Door Dash did.
Not only did the company fix the issue but they implemented even more to benefit drivers. Overall, proving the companies ability to be great outside the delivery.